1.

We doesn't offer free samples, please not to ask Free Samples if you want to buy our products.

2.

We usually offer high quality products, and we don't offer very cheap products.

3.

Some special diamond tools not found from our website also possible available from us. Please send us inquiry and photos if you need a quotation.

4.

The price is mainly decided by the quality, supply and demand relations, region difference. Please not to easily say that our price is high without testing.

5.

Any order amount or quantity is possible available from ChinaDiamant.com, but strongly recommend you to place order which gross weight of the goods not less than 45kgs(Requested by Airline Company). Also if your requirement is not convenient for production, we will inform the minimum order quantity.

6.

All offers are based on FOB China, Quotations of CIF term by air or sea cargo with specific destinations are available.

7.

Payment: Bank Transfer (T/T) of 100% amount before shipment (only).

8.

Complaint: Offer detailed report and photos, or return back used products, we will make compensation or give replacement. Which is valid within 3 months from the date of shipment.

We are considering to buy your products, how can I know the quality?

Chinese products the quality is not the best while the price is cheap. Place one trial order and test it you will know the performance.

I don't see any prices on your web site, can you tell why?

So many products with different specification and different quality concerned, not easy to put price list on the website. We always send the offer according to our customers' detailed enquiry!

Do you have office or representative or agent in our country?

We don't have office in other country. Our main customers are end users, if necessary we will inform who is our customer in your country.

What is the minimum quantity we should buy?

We don't mind how much amount or how many quantity you want to buy, we will try our best to reach your requirements, if we can, we do! If your quantity is not convenient for production, we will inform the minimum quantity.

As I know many companies supply free samples, do you offer free samples?

We don't offer any free samples, and not possible to offer free samples since we are facing so many customers. Also Free samples is already a history, now almost no factory offer free samples to a new customer.

We make the payment, what we should do if you don't send us our goods?

It is impossible to happen! If you send us the money, please inform us or send us the copy of Bank Transfer so that we can make the production and arrange shipment as soon as possible. If we can not make the shipment due to some force majeure, we will return back the money.

What is the delivery way to send our goods?

By Courier, Air Cargo, Sea Cargo, depends on the weight or customers' request.

Courier: 3-5 days (Door to Door Service, like DHL, TNT, UPS, FEDEX, weight over 21kgs is cheaper)

Air Cargo: 4-10 days (Minimum 45kgs, some Airport need 100kgs)

Sea Cargo: usually over 20 days (Some Sea port loose cargo is not available)

How  much I should pay for delivery charge?

When you place order, we will calculate the approximate gross weight, multiply current freight rate, Plus Chinese Customs formalities & documents charges then we get the final charges. We will let you know and print it in the Proforma Invoice of your order. If we collect more, we will return back extra amount in your next order.

What we should do if your products can not run well?

If our products can not run well, please check whether the operation is correct? Also check whether there is problem with the machine? After get rid of these possibility then it may be the problem of our products. Send us the detailed report for our analyse, it is better if you can send back those used products so that our technician can check the problem. If it is our quality problem we will make compensation or replacement will be done as soon as possible.